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Term of Use

These Terms of Use constitutes a legal binding agreement between you and us. When you use our website to place an order with us, it means you acknowledge and agree to have read, understood and agreed to the following Terms of Use set out below. You are required to read the Printing Guidelines prior to placing any orders or submitting any artwork to us. It is your responsibility to read these Terms of Use of Business. Please note that we reserve the right to amend the Terms of Use from time to time and, thus, it is your responsibility to review them periodically. We will not be held accountable if you fail to do so. All contracts are bounded by Law of Singapore.



Definitions

The ‘Seller’, ‘us’, ‘our’ or ‘we’ meaning Mr. Print Online.
The ‘Buyer’ meaning the person who has placed the Order.
‘Contract’ meaning the order and confirmation written on.
‘Products’ meaning any printed Artworks created for the Buyer or Artworks provided by the Buyer to be printed.
‘Defective Products’ meaning printed works that have been affected by technical difficulties caused by our equipment etc.

Price, Payment and Currencies
All prices and amounts shown on this site are in Singapore Dollars (SGD).

All payment must be made first before an order is processed. Payment can be made via Bank Transfer, Debit or Credit Card via PayPal. Please note that we do not accept Counter payments, otherwise additional charges will be incurred.

If you are making a Bank Transfer, please indicate under the comments your designated order number to help us facilitate tracking of your payment. Please also attach your receipt in the follow up email as a proof of payment for us.

Please note that the processing of the Order will only begin upon receiving your payment in our bank account. In the event of a delay in payment, orders will not be processed until otherwise.

If an Order is urgent, Buyers are encouraged to make payment as soon as possible to facilitate processing. FAST Transfer is preferred.

All payments have to be made within 48 hours of placing an order. Orders that have not been paid will be cancelled and artwork deleted. Buyers will subsequently have to place a new order and resubmit the artwork.

All payment also has to be made prior to processing subsequent New Orders, Reprints and/or Deliveries.

Risk and Property/Delivery
The Seller will not be held accountable for any damage or loss to Products during transit by our chosen courier as they are not affiliated to our organization. In the event where our designated couriers damage the package; please do not sign for the package. Any reclamation(s) should be claimed from the courier.

Please note that the lead time stated for Deliveries is only a guideline and actual time for deliveries may vary at the discretion of the courier. We are not to be held responsible for any delays in delivery.

After an Order has been shipped out and if Buyer is not present for collection (at the designated location written on the Order) the Courier has the right to leave without delivering the Products. Alternative arrangements must then be made but will incur additional charges.

All deliveries, re-deliveries or collections have to be within Singapore. The designated locations for collection must not be within Restricted Zones stated below:

  • Airline Road
  • Airport Cargo Road
  • Airport ZonesALPS Ave
  • Army Camps/Checkpoints
  • Construction Sites
  • Jurong Island
  • Jurong Port
  • SATS, Aerospaces
  • Sentosa
  • Shipyards
  • Supply Bases

For large heavy packages or orders in bulk (Example: Approximately 4Kpcs Flyers / Brochures etc.) locations are required to have lift access during delivery. If you are unsure, you can contact us for more information.

Returns, Reprints, Refunds and Rights of Cancellation
Any cancellations made after an order is processed will not be allowed.

Credit will only be given if a job has been rejected by the Seller.

Please note that credit is not guaranteed but based on a case by case basis and only given at the Seller’s discretion.

That credit will be registered in the Buyer’s registered account on the website that can only be used to make other purchases on the Seller’s website.

Buyers have the right to return any defective Products within 48 hours of accepting or collection of the Products.

The Seller must be notified and all defective Products must be returned (in their original packaging and unused) during the aforementioned time period in order for the Buyer to be eligible for a Reprint of the Products.

No refunds will be given for any defective Products. For the avoidance of doubt nothing in these Terms of Use of Business shall give the Buyers rights of cancellation or refunds for the Products which, by nature have been made to the Buyer’s specifications and are clearly personalized. Buyers will only be eligible for Reprints of their original Artworks as stated in the Order form.

In the event of a Reprint, the Seller will bear the costs for the re-delivery (if any) and not the initial return costs. Reprinting will be done at the standard processing or Express schedule lead times respectively written on your original Order form.

Please note that if the Buyer would like to arrange another re-delivery for any circumstances, arrangements will only be made after payment has been received.

Limitations
Please note that files sent during submission for printing are required to meet Printing Guidelines. Hence you are advised to read the Printing Guidelines thoroughly before placing any orders. Files sent will be printed as received, the Seller will not be doing any editing on the files sent.

The Seller is not liable for any delays in deliveries or defective Products unless a claim is notified to the Seller, where upon a reasonable inspection of the Products will be carried out.

Any notification of the Order must be done via email and must include the Invoice number and details (Example: Name on the Order form, Product description of defects, etc.) of the claim. In case of a valid claim, the Seller may in its sole discretion, reprint the Products (or the part in question).

Please note that during the printing process, it is possible that the quantity ordered may vary by an additional or subtractive 5% to the actual quantity ordered. Regardless of the quantity, the Buyer agrees to accept these risks when placing an order with us. The Seller is not required to compensate the Buyer in any way, should there be any discrepancy in the quantity.

This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the Artworks comprising in any Contract. It is up to the Buyer to take precautions to ensure that whatever Artwork supplied for processing and printing is free of such items as viruses, illegal content or imagery in violation to Singapore and Copyright Law. In no event will the Seller be liable to the Buyer or any party associated with the Buyer from any direct, indirect, special form in which the Products will be used.

If we feel your Artwork violates any copyright or the terms and conditions stated above, we reserve the right to terminate any contract.

Intellectual Property
This website is owned and operated by the Seller. Unless otherwise noted, the Seller owns the copyright with respect to all contents on the website.

The Buyer agrees that as an express condition of holding an account with the Seller, the Buyer will not use the website or services offered to infringe the intellectual property rights of others in any way. Including any images, fonts and the like that may be sent as their own Artwork.

Artwork will be checked during processing and must not be affiliated to any controversial, political or illicit activities in violation of the Law of Singapore. Any Artwork found in violation of the terms above will give the Seller the right to refuse printing.

The Buyer will be responsible for any claims or losses arising out of the alleged infringement of any such rights. The Seller reserves the right, with or without notice, to terminate any Contract or Account forthwith of any Buyer who infringes (Or alleged) the copyrights or intellectual property of any third party and to remove all material from the website.

The Buyer agrees to indemnify and hold the Seller harmless and its affiliates from and against any and all claims, damages, costs, expenses. The Buyer certifies that they own the rights to or have a license to use the image(s), font(s) being reproduced as part of your order.

Data Protection
All personal data obtained through the use of the website will not be shared to any external third parties. Any information held is kept for the express purposes of facilitating future prints with the Buyer with the express permission of the Buyer.

If at any point in time an account is terminated, the Seller is responsible for keeping in trust all information pertaining to the Buyer. Unless required by any Law Enforcement agency in Singapore, the Seller will uphold your right to the protection of your private information.

General and Miscellaneous
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, INCLUDING ITS RESPECTIVE STAFF, EMPLOYEES, REPRESENTATIVES OR AFFILIATES (COLLECTIVELY, THE ‘COVERED PARTIES’), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, CRIMINAL, DELAY. WE DISCLAIM ANY SPECIAL, EXEMEPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR SERVICES PROVIDED.